From WolfWikis

This page discusses common errors encountered with SciFinder Scholar. If you're having trouble and don't see your error listed, contact the chemistry librarians.

Web version

Your allocated system resources are currently unavailable...

Problem: You are unable to log in with the message: "Your allocated system resources are currently unavailable to access SciFinder. Please try again later."

Cause: The NCSU campus is only allowed a limited number of simultaneous users, or "seats". You will see this message when all available SciFinder seats are taken. It most often occurs during times when many people are doing research, such as weekday afternoons. (Why don't we have more licenses?)

Solution: To put it simply: wait for a seat to free up. Usually you will be able to log in within a few minutes. If you encounter the message several times, try again at a later time. Seats for the web version of SciFinder are rarely entirely filled in for long periods in the mornings, evenings, or weekends.

Asking for password

All users must register to access the web version of SciFinder Scholar. This requirement is set forth by CAS. You must use an ncsu.edu e-mail address. Registration can be completed via the link on the Libraries' website.

Not authorized from this IP address

If you are using the web version of SciFinder and experience the "Access to SciFinder is not authorized from this IP address" error, be sure you are linking to the database from the 'Access SciFinder web version' link on the Libraries' website.

Even though you must complete an individual registration to access the web version of SciFinder Scholar, you still need to access the database via the Libraries' website so that you can be verified as an NCSU student, faculty, or staff member. (Seems superfluous, we know, but this is the requirement set forth by CAS...)

Desktop client version

Desktop client access to SciFinder was discontinued on June 30, 2011.

More help

If you're still having trouble, note any error messages you're receiving and contact the chemistry librarians. The CAS website has a good deal of error help as well; this is usually where we'll check.